Modernise business communications with flexible telephony that supports office, hybrid and mobile teams.
Overview
Total IT Consulting provides flexible, scalable and cost-effective telephony solutions using platforms such as 3CX and Yeastar. Services are designed to support hybrid work, reduce telecom costs and deliver enterprise-grade features for smaller businesses.
Core deliverables
The practical outputs included from day one — not optional extras, but the baseline of the service.
Hosted VoIP and cloud PBX
On-premise and hybrid deployments
3CX and Yeastar setup
IVRs, ring groups, voicemail and SIP trunks
Reporting, analytics and video conferencing
Detailed scope
Rather than a flat checklist, the service is organised into focused streams of assessment, configuration, management and support.
Stream 01
A focused delivery stream within voip & unified communications.
Cloud-based PBX fully managed in the cloud
On-premise options for businesses that prefer local control
Hybrid deployments combining cloud and on-premises resilience
Stream 02
A focused delivery stream within voip & unified communications.
System setup and configuration
Custom call flows, IVRs, ring groups and voicemail
User provisioning and SIP trunk integration
Stream 03
A focused delivery stream within voip & unified communications.
Softphones and mobile apps so staff can call from any device
Video conferencing with screen sharing and chat
Live chat and SMS integration for customer communications
Stream 04
A focused delivery stream within voip & unified communications.
Encrypted calls for sensitive conversations
Failover and redundancy for uptime
Call recording and archiving for training, compliance and quality assurance
Call logs, usage reports, performance dashboards and custom alerts
24/7 monitoring, remote and onsite support, training and documentation
How we deliver
Every engagement follows the same four stages, so you always know what is happening now and what comes next.
We review your current setup, risks and priorities to agree what needs attention first.
We implement, harden and tune the systems and controls around how your team actually works.
We run, monitor and maintain the service day to day so issues are caught early.
You get clear, regular reporting on status, risk and the outcomes delivered.
Get started
Share the challenge, the affected teams and the outcome you need. We will recommend the right starting point — no pressure, no jargon.
Free, no-obligation consultation
A response within one business day
Practical advice scoped for SMEs
Keep exploring
Threat detection, MFA, EDR, email protection, dark web monitoring and Cyber Essentials support.
Explore serviceRisk assessments, gap analysis, policies, audit-ready documentation and employee training.
Explore serviceCloud migration, SharePoint structure, access control, hybrid support and practical user training.
Explore service